Refund policy
Refund & Return Policy
We want you to feel confident with every order from Tendril & Thistle. Because many of our products are handcrafted, personal-use, or made in small batches, most items are not eligible for return. If something arrives damaged, defective, or incorrect, however, please let us know so we can make it right.
Botanical Fragrance Products
For reasons of product integrity and hygiene, botanical fragrance products cannot be returned or exchanged once they have left our studio. This includes opened and unopened fragrance products.
Because fragrance is personal and individual preferences vary, we are unable to offer returns or refunds based on scent preference.
Art, Studio & Digital Products
Original artwork, handmade pieces, studio supplies, ephemera, and other creative products are final sale unless they arrive damaged, defective, or materially different from the item ordered.
Digital products and downloads are final sale once delivered and are not eligible for return or refund.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@tendrilandthistle.com.
When possible, please include:
- Photos of the outer packaging
- Photos of the inner packaging
- Photos of the damaged, defective, or incorrect item
We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund. Please do not send an item back without contacting us first.
Cancellations & Address Changes
If you need to cancel an order or correct a shipping address, please contact us as soon as possible at hello@tendrilandthistle.com.
We will make every effort to accommodate changes before an order enters fulfillment, but we cannot guarantee that an order can be changed or canceled once processing has begun or the package has been transferred to the carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Lost, Stolen or Misdelivered Packages
If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting the carrier.
If the package still cannot be located, contact the carrier using your tracking number to begin a missing-package inquiry. We are happy to provide available tracking or shipment information that may help with that process.
Tendril & Thistle cannot guarantee replacement or refund for packages confirmed as delivered by the carrier or for orders shipped to an address incorrectly provided at checkout. We will, however, review unusual delivery situations individually and assist where reasonably possible.